QuestNet India thanks the CB-CID for expediting the investigation and filing the long awaited charge sheet in the
Egmore Metropolitan 2nd Court. QuestNet India had filed a petition in Madras High Court in December 2008,
to expedite investigation and to bring the case to the court at the earliest in order to pave the way for a swift,
proper and legal solution to all matters in connection with the case.
Zaheer Merchant, Director for Litigation for the Group, which includes QuestNet India (as a separate independent company incorporated in India) said, “We are glad that after a long wait, the matter is finally brought to court. This has been the Company’s request from the very beginning. The management of QuestNet India looks forward to the case to be able to prove its innocence and is confident it will be accorded a fair trial in this regard.”
From the outset, QuestNet has maintained that all genuine and legitimate complaints were not “criminal”
matters by any means, and that such genuine and legitimate grievances would be seriously considered and dealt with by the company.
The company is certain that the number of complainants as claimed in the media is a highly exaggerated number. Most complaints would be
pertaining to delays in product delivery and as the company has repeatedly pointed out, over 30,000 products which were stored in the warehouse waiting to be shipped out, at the time of the raid by the Chennai police on May 2, 2008, were seized by the authorities, as they sealed the office premises, crippling the operations of the company.
The company is also prepared to set up a full-fledged customer grievance cell to address all the legitimate and genuine complaints, and process refunds in such cases as required. The company has been prevented from doing so during the last 10 months of investigation.
However, we would like to state that the onus of forwarding the genuine complaints lies with the investigating agencies who remain uncooperative to date.